Terms of Service

Welcome to Augmented CTO. By accessing or using our website (augmentedcto.com) and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Augmented CTO Ltd, a company registered in England and Wales ("Company", "we", "our", or "us").

Augmented CTO provides technical leadership and AI-augmented software development services, including but not limited to:

• CTO-level strategic guidance and technical advisory
• Software development and engineering services
• Technical architecture and infrastructure planning
• Product roadmap development and technical due diligence
• Code review, quality assurance, and deployment services

Specific services, deliverables, timelines, and pricing will be detailed in individual service agreements or statements of work.

New clients typically begin with a complimentary 30-minute strategy call to assess fit and discuss project requirements. This consultation does not constitute a commitment by either party.

Following the initial consultation, if both parties agree to proceed, we will provide a detailed proposal and service agreement outlining:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Confidentiality obligations
• Termination conditions

Services commence only after both parties have signed the service agreement and initial payment has been received.

Most engagements operate on a fixed-price basis as outlined in the service agreement. Payment terms (typically 50% upfront, 50% on delivery) are specified in each individual statement of work.

Engagements typically require minimum commitment periods:

• Rapid MVP: 3-month minimum
• Growth Build: 6-month minimum
• Transformation Partner: 12-month minimum

Early termination may require payment of remaining commitment months, as specified in the service agreement.

We accept payment via bank transfer, credit card, or ACH. Late payments may incur fees or result in suspension of services.

Unless otherwise specified, third-party costs (cloud hosting, APIs, domain registrations, software licenses, etc.) are the Client's responsibility and are billed separately.

Upon full payment of fees, all custom code, designs, and deliverables created specifically for the Client become the Client's property. This includes:

• Source code and documentation
• Technical architecture and designs
• Product specifications and roadmaps

We retain ownership of:

• Pre-existing tools, frameworks, and methodologies
• General knowledge and experience gained
• Non-project-specific code libraries and utilities

Projects may incorporate open-source or third-party components governed by their respective licenses. We ensure compliance with all applicable licenses.

Unless otherwise agreed in writing, we reserve the right to include the project in our portfolio and case studies, with anonymization if requested.

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. We are willing to sign reasonable Non-Disclosure Agreements (NDAs) upon request.

Confidential information does not include information that:

• Was publicly known at the time of disclosure
• Becomes publicly known through no breach of this agreement
• Was rightfully received from a third party without breach
• Was independently developed without use of confidential information

To ensure successful project outcomes, Client agrees to:

• Provide timely feedback and approvals (typically within 2-3 business days)
• Participate in weekly demo/planning calls
• Provide necessary access to systems, data, and resources
• Make timely payments as specified in the service agreement
• Designate a primary point of contact for decision-making
• Provide accurate information about project requirements

Delays caused by Client failure to meet these responsibilities may affect project timelines and are not grounds for refunds or fee reductions.

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. We will promptly correct any defects in our work at no additional charge during the engagement period.

While we strive for excellence, we do not guarantee specific business outcomes, user adoption, revenue generation, or funding success. Project success depends on many factors beyond our control.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT SHALL AUGMENTED CTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY
• WE SHALL NOT BE LIABLE FOR LOSSES RESULTING FROM CLIENT'S FAILURE TO PROPERLY SECURE OR BACKUP SYSTEMS AND DATA

These limitations apply even if we have been advised of the possibility of such damages.

Client may terminate services after the minimum commitment period with 30 days written notice. Early termination requires payment of remaining commitment months as specified in the service agreement.

We may terminate services immediately if:

• Client fails to make payment within 10 days of due date
• Client breaches material terms of the agreement
• Client engages in abusive, threatening, or illegal conduct

Upon termination:

• Client must pay all outstanding fees
• We will provide final deliverables for all paid work
• We will assist with knowledge transfer as reasonable
• Confidentiality obligations continue indefinitely

Client agrees to indemnify and hold harmless Augmented CTO from any claims, damages, or expenses arising from:

• Client's use of deliverables in violation of law or third-party rights
• Content or data provided by Client
• Client's breach of these Terms
• Modification of deliverables by Client or third parties

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, strikes, or failures of third-party infrastructure.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

In the event of any dispute, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body.

These Terms, together with any service agreements and statements of work, constitute the entire agreement between the parties and supersede all prior understandings.

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance of modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Client may not assign these Terms without our prior written consent. We may assign these Terms to an affiliated entity or in connection with a merger or acquisition.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

For questions about these Terms, please contact us: